When you interact with 4D Restoration, you may provide the following information voluntarily:

• Contact form submissions: Your name, phone number, email address, and a description of your damage situation when you submit the form on this website.
• Phone calls and text messages: When you call or text 405-896-9088, your phone number and the content of our conversation. I use this to respond to your situation, schedule assessments, and coordinate restoration work.
• Email correspondence: Any information you include when emailing psheridan@4drestoration.com.
• Scheduling information: If you use Calendly or any scheduling tool linked from this site, the appointment details and contact information you provide through that platform.
• Insurance information: Policy numbers, carrier names, adjuster contact details, and claim numbers you provide during the restoration process so I can coordinate your claim.
• Property information: Your property address, type of damage, building details, and access instructions needed to perform restoration work.
• Payment information: Billing details processed through my payment systems. I do not store credit card numbers on this website.

When I perform restoration work on your property, I document the following as required by IICRC standards and your insurance carrier:

• Property condition photos and videos: Timestamped before, during, and after documentation of affected areas.
• Moisture readings and data logs: Daily readings organized by room or zone, equipment placement records, and environmental measurements.
• Written reports and scopes: Room-by-room narratives, equipment inventories, water category classifications, and completion reports.
• Contents inventory: If pack-out services are performed, a detailed inventory of items removed, their condition, and storage location.

This documentation is shared with you and, with your authorization, your insurance provider.

Cloudflare: This website is served through Cloudflare's content delivery network and security platform. Cloudflare automatically collects IP addresses, browser type and version, pages requested, timestamps, and security-related data to block malicious traffic. Cloudflare processes this data as described in their privacy policy.

Google Business Profile / Google Places API: Customer reviews displayed on this website are retrieved through the Google Places API. This displays publicly available review data from Google. No personal information is collected from you through this feature.

Server Logs: Standard web server logs record page requests, IP addresses, browser information, and timestamps. These logs are used for troubleshooting and security monitoring.

This website uses cookies — small text files stored on your device — for the following purposes:

Cookies I do NOT use: Advertising cookies, retargeting pixels, social media tracking cookies (Facebook Pixel, TikTok Pixel), or third-party data broker cookies. I do not share your browsing data with data brokers.

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, delete cookies when you close your browser, or receive a notification before a cookie is stored. Blocking all cookies may affect website functionality.

To opt out of Google Analytics specifically, install the Google Analytics Opt-Out Browser Add-on.

I use the information described above for the following specific purposes:

• Responding to your inquiry: When you contact me through the website, phone, text, or email, I use your information to assess your situation and schedule an appointment.
• Performing restoration services: Documenting property damage, tracking drying progress, coordinating equipment, and producing the reports required by IICRC standards and your insurance carrier.
• Insurance claim coordination: Providing photos, moisture data, scopes, and narratives to your insurance company to support your claim. This is shared only with your carrier, and only with your authorization.
• Scheduling and project coordination: Contacting you about appointment times, project updates, equipment schedules, completion verification, and follow-up walkthroughs.
• Improving this website: Analyzing Google Analytics data to understand which pages are helpful, where visitors get stuck, and how to improve the information I provide.
• Security and fraud prevention: Using Cloudflare and server log data to protect this website from malicious traffic and unauthorized access.
• Legal compliance: Retaining records as required by Oklahoma law, insurance regulations, and industry standards.

I do NOT use your information for: Selling to third parties. Targeted advertising or remarketing. Building marketing profiles. Mass email campaigns. Any purpose unrelated to providing restoration services or improving this website.

I share personal information only in the following circumstances:

• Your insurance company: Photos, moisture data, scopes, equipment logs, and completion reports — shared only with your authorization as part of your claim.
• Google (as a data processor): Through Google Analytics, Google receives website usage data as described in their privacy policy.
• Cloudflare (as a data processor): Cloudflare processes web traffic data for security and performance as described in their privacy policy.
• Subcontractors working on your project: If additional crew is needed for your restoration, they receive only the information necessary to perform the work (property address, scope of work, access instructions).
• Legal requirements: If required by law, court order, subpoena, or government investigation, I will comply with lawful requests for information.
• Business transfer: If 4D Restoration is sold, merged, or acquired, customer information may be transferred to the new owner. You would be notified if this occurs.

I do not sell, rent, or trade your personal information to any third party for marketing purposes.

How long I keep your information depends on the type:

After the retention period, data is securely deleted or anonymized. Service documentation is retained for a minimum of 7 years because insurance claim disputes, warranty issues, and litigation can surface years after the work is completed. This protects both you and my business.

• Website encryption: All data transmitted between your browser and this website is encrypted using HTTPS/TLS.
• Cloudflare security: Web application firewall, DDoS protection, and bot mitigation protect this website from malicious traffic.
• Access controls: Restoration documentation and customer records are accessible only to me and authorized team members working on your specific project.
• Secure storage: Digital records are stored on protected systems with access controls.
• Payment security: I do not store credit card numbers on this website. Payment processing is handled by PCI-compliant third-party processors.

No system is 100% secure. I implement commercially reasonable security measures appropriate for a small business, but I cannot guarantee absolute security of electronic data.

You have the following rights regarding your personal information:

• Right to access: You can request a copy of any personal information I have about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: You can request deletion of your personal information, subject to legal retention requirements (e.g., I cannot delete service documentation that may be needed for an open insurance claim or legal matter).
• Right to opt out: You can opt out of Google Analytics tracking using the browser add-on. You can also request that I stop contacting you for any reason unrelated to an active restoration project.
• Right to data portability: You can request your service documentation in a standard electronic format.
• Right to non-discrimination: I will not deny you services, charge different prices, or provide a different level of service because you exercised any privacy right.

To exercise any of these rights, contact me at 405-896-9088 or psheridan@4drestoration.com. I will respond to requests within 30 days.

This website is not directed at children under 13 years of age. I do not knowingly collect personal information from children. If you believe a child has submitted personal information through this website, contact me at 405-896-9088 and I will delete it promptly.

This website contains links to third-party websites (Google, Cloudflare, IICRC, insurance carrier sites, etc.). I am not responsible for the privacy practices of these external sites. I encourage you to read their privacy policies before providing them with your information.

If I make material changes to this privacy policy, I will update the "Last Updated" date at the top of this page and post the revised policy here. I review this policy at least annually and update it when my data practices change.